Ald99 is committed to protecting every member's personal data with the latest encryption technology. Find out how we manage and safeguard your information transparently and responsibly.
Six layers of data protection that ald99 implements to ensure every member's privacy is fully maintained.
All data transmitted between your device and ald99 servers is protected with 256-bit SSL/TLS encryption — the same technology used by banking institutions and high-level government agencies.
Members' personal data is stored on servers protected by multi-layered firewalls and encrypted at rest. Strict access controls ensure only authorised personnel can view sensitive information.
Ald99's automated monitoring system detects and alerts on any suspicious access or activity on member accounts in real time, 24 hours a day, every day of the year without interruption.
Ald99 has never and will never sell, rent or share members' personal data with advertisers, data brokers or any external party unrelated to platform operations.
The ald99 mobile app uses biometric authentication, two-factor authentication (2FA) and secure login sessions to ensure only you can access your account from a mobile device.
The ald99 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian user are protected by law.
Welcome to the ald99 Privacy Policy page. This document clearly and transparently explains how the ald99 platform ("us", "ald99" or "Platform") collects, uses, stores, protects and discloses your personal information when you use our website, mobile app and related services.
We understand that privacy is something every Malaysian user values deeply. That is why we developed this policy not merely to meet legal requirements, but because we genuinely value the trust you place in us. Your personal data is not a business asset — it is information you have entrusted to us for specific purposes only.
This Privacy Policy applies to all users of the ald99 platform, including website visitors, registered members, those using the ald99 mobile app, and anyone interacting with our customer service. By continuing to use the ald99 platform after reading this policy, you acknowledge that you have understood and agreed to how we handle your personal data.
Note: This Privacy Policy should be read together with Terms and Conditions and the Responsible Gaming ald99. In the event of any conflict, this Privacy Policy shall apply to matters relating to personal data.
Ald99 only collects information that is strictly necessary to provide the best service, ensure platform security and comply with legal requirements. The following are the categories of information we collect:
Our Guarantee: ald99 does not collect information beyond what is required for platform operations. Every category of data collected has a clear and legitimate purpose.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Age verification & KYC |
| Contact | Email, phone number | Communication & Account Security |
| Finance | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical | IP, browser, device | Security & Fraud Detection |
| Usage | Games played, bets placed | Personalisation & auditing |
The information we collect is used responsibly for legitimate and transparent purposes. Below is a full breakdown of how ald99 uses your personal data:
Ald99 does not use your data to make automated decisions that significantly affect your rights without human intervention. Every important decision, such as account closure or withdrawal rejection, involves a review by a qualified member of our team.
Ald99 does not sell, rent or trade members' personal data to any third party for their own marketing or business purposes. However, in certain situations, we may need to share your information with the following parties:
We use carefully selected third-party service providers to help us operate the platform, including payment processors, KYC service providers, secure server hosting companies and cybersecurity service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Ald99 may disclose your personal data if required by law, court order or directive from an authority with lawful jurisdiction. This includes investigations related to financial fraud, money laundering or public security threats. In such situations, we will only disclose the minimum information necessary.
Should ald99 be involved in a merger, acquisition or asset transfer, user data may be transferred as part of that transaction. We will notify you in advance via an in-platform notification or email if this occurs, and the new privacy policy will apply.
Data Sharing Guarantee: All data sharing is conducted on a need-to-know basis only (need-to-know basis). Our third-party providers are not permitted to use your data for any purpose other than those agreed upon in their service contracts with ald99.
We take data security extremely seriously. ald99 continuously invests in the latest security infrastructure to ensure your personal data is always protected against cyber threats, unauthorised access and data breaches.
Ald99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law. Generally:
Once the retention period expires, your data will be securely deleted or anonymised using industry-approved procedures.
As an ald99 member and as an individual protected under Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request immediate correction at no charge.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain situations, you may request that we restrict the processing of your data while an issue is being investigated.
To exercise any of the above rights, please contact the ald99 support team via email at [email protected] or via Live Chat within the platform. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 business days with notification to you.
Ald99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and ensure the security of your login session. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of the ald99 platform. Essential cookies cannot be disabled as they are critical to the platform's secure operation.
Cookie Management: For more information on how to manage or delete cookies, visit your browser's documentation (Chrome, Firefox, Safari or Edge). Cookie settings can be changed at any time without affecting your ald99 membership.
Ald99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements in industry standards. Each new version will include a clear update date at the top of this page.
For significant changes — such as changes to data processing purposes, new categories of data collected, or changes to your rights — we will notify you via:
It is your responsibility to review this Privacy Policy page periodically. Continued use of the ald99 platform after any changes are published constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the ald99 Data Protection Officer (DPO) team is ready to assist you.
You may contact us through the following methods:
Official Complaints: If you are not satisfied with how ald99 handles your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant data protection authority in your jurisdiction.
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